The intitial $15 million investment aimed to consolidate its “industrialisation of IT services” based on the company’s Triole processes.
The “industrialising” of IT aimed to reduce cost, reduce complexity, and improve delivery of IT services by using standard components in IT service offerings wherever possible.
“This investment represents a tangible commitment to deliver on our vision to lead the industry with a new standard for IT service delivery by industrialising our offerings and processes,” said Fujitsu Australia-New Zealand chief executive Rod Vawdrey.
“We are now engaged in a program that will embed this approach at the heart of everything we do, a strategy to which we are fully committed because we believe it will deliver tremendous value for our customers,” said Mr Vawdrey.
Fujitsu’s Triole is modelled on the highly successful industrialisation of the Japanese car industry. Manufacturers like Toyota standardise on 80 per cent of a motor vehicle’s components, allowing customers to specify their options for the 20 per cent of the car that reflects their unique needs.
“Like motor vehicles, IT solutions share about 80 per cent functionality in common, providing an opportunity for us to save our clients time and money by standardising on those components, our methodologies and delivery processes,” said Fujitsu’s Infrastructure Services Division executive general manager Peter McFarlane.
Fujitsu plans to focus its initial business transformation efforts on Infrastructure Services since this area offers the greatest potential for immediate benefits for customers.
“Through an intensive program of continual enhancement and testing, we will be able to guarantee superior performance and reliability to reduce the risk associated with projects adopting an industrialised approach.
“At the same time we will free up resources to focus our innovation capabilities on the 20 per cent of a solution that represents a client’s unique business requirements and the key opportunity for differentiation,” Mr McFarlane said.
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