With more than 50 retail outlets throughout Australia, New Zealand and the UK, Kathmandu has aggressive plans under new shareholders Goldman Sachs JB Were and Quadrant to grow the company’s retail network to more than 80 stores in the next three years.
After a lengthy evaluation and review process, the company selected the Pronto-Xi to overhaul its point of sale and back office retail functions.
Kathmandu group information systems manager Bryan Moore said the company had outgrown its existing system, making it difficult to use the system to grow the company further.
“There were shortfalls in our CRM and promotions management, and combined with an overall lack of integration, it was time to consider an improved solution,” Moore said.
The new system, its real-time POS and inventory transaction processing would help the company to improve customer service while keeping alid on costs.
Moore said Pronto’s newly-added Alert Intelligence tools would be especially useful in managing costs.
“As we grow we’re adopting a ‘management by exception’ style, where we can be alerted to and manage specific business situations across the company in a timely manner,” Mr Moore said. “Alert Intelligence will definitely support this change.”
“For example, if there is a stock outage, we can be alerted to it straight away via an email with a hyperlink to the stock details. Alert Intelligence can also instantly notify staff as they serve a ‘Summit Club’ member whose next purchase qualifies them for a reward – which is the type of business and customer advantage that PRONTO-Xi can deliver,” he said.
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