The company, which is the water and sewerage provider 1.5 million people in the Melbourne area, selected Oracle Utilities package to build a scalable new billing platform.
Yarra said its legacy billing system had grown too difficult and costly to upgrade and maintain. Coupled with changing customer demands, the legacy system could not easily accommodate changes in Yarra Valley Water's business, and persisting with it only increased business risk.
The new billing system will be built on Oracle Utilities applications to deliver the scalability and flexibility Yarra Valley Water requires in updating billing service and maintaining high standards of quality customer care.
“Accelerating our customer service from ‘good to great’ is critical to our business,” Yarra Valley Water managing director Tony Kelly said.
“We selected Oracle Utilities Customer Care and Billing over other competing solutions because Oracle offered the flexibility, scalability and service our company requires to effectively meet the service standards demanded by our customers while remaining cost competitive.”
Yarra Valley Water wanted a commercial-off-the-shelf billing solution that would accommodate the company's specific needs with minimal customization, thereby reducing the costs associated with implementing and maintaining the system and lowering the total cost of ownership.
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